PRIVACY POLICY
Bespoke AI Agency
Effective Date: May 25th, 2026
This Privacy Policy describes how Bespoke AI Agency ("we," "us," or "our") collects, uses, and protects information when you use our review automation services. By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information:
Business Information: When you sign up for our services, we collect your business name, address, contact information, and Google Business Profile details.
Customer Data: To provide review automation services, we collect and process your customers' information including names, email addresses, phone numbers, and transaction details that you provide through your CRM integrations (such as GoHighLevel).
Review Content: We collect and store reviews submitted by your customers, including review text, ratings, and timestamps.
Analytics and Usage Data: We collect information about how you use our services, including campaign performance metrics, response rates, review statistics, and system interaction data.
Communication Data: We maintain records of communications between you and your customers facilitated through our platform, including SMS messages and emails sent through our service.
2. How We Use Your Information
We use the collected information for the following purposes:
• To provide and maintain our review automation services
• To send automated review requests to your customers via SMS and email
• To generate automated responses to reviews (when implemented)
• To post reviews to your social media accounts as configured
• To provide analytics and reporting on campaign performance
• To improve and optimize our services
• To communicate with you about your account and services
• To comply with legal obligations and enforce our terms
3. Third-Party Service Providers
We utilize trusted third-party cloud infrastructure and software providers—including GoHighLevel (data storage and CRM functionality) and Twilio (telecommunications routing)—strictly to deliver our review automation systems to you. These sub-processors are legally obligated to protect your data and are strictly prohibited from using it for any auxiliary purposes.
Mobile Information Sharing Protection: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or subcontractors for marketing or promotional distribution.
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Data Retention
We retain your information for as long as your account is active or as needed to provide services. If you cancel your subscription, we will retain your data for a reasonable period to allow for account reactivation, and then delete it according to our data retention policies unless we are required to retain it for legal or regulatory purposes.
6. Your Rights and Choices
You have the following rights regarding your information:
Access and Correction: You may access and update your account information through your dashboard or by contacting us.
Data Deletion: You may request deletion of your data by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.
Opt-Out: Your customers may opt out of receiving review requests by replying STOP to SMS messages or clicking unsubscribe links in emails.
California Residents: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information).
7. Customer Communications and Consent
By using our services, you represent that you have obtained proper consent from your customers to send them review requests via SMS and email. You are responsible for complying with all applicable laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and other telecommunications regulations.
8. Google Reviews and Third-Party Platforms
Our services facilitate the collection of reviews on Google and other third-party platforms. Reviews posted to these platforms are subject to their respective terms of service and privacy policies. We do not control and are not responsible for how these platforms handle review content.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Effective Date" above. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
Bespoke AI Agency
Email: [email protected]
Phone: (805) 286-0551